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| ESPRESSO MACHINES |  |
COFFEE MAKERS | |
GRINDERS | |
ACCESSORIES | |
SPECIALTY FOODS | |
MUGS & CUPS |
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returns & exchanges Returns & Exchanges At eBarista, our primary focus is on quality. All espresso machines, coffee makers, and grinders have our One-Year Guarantee. If you are not completely satisfied with the purchase of any product (excluding coffee),we will gladly provide a merchandise refund within 30 days of receipt (excluding shipping and processing fees). A 25% restocking fee applies to all espresso machines, coffee machines and grinders. |
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Returned items must be in unused condition, with all original parts, accessories, manuals, etc., and must be re-packaged in the original retail display box. If any of these items are missing, you will be charged to replace them. To return an item, you must contact us via phone or e-mail (returns@ebarista.com) within 15 days of purchase to obtain a Return Authorization Number. You must ship returns via a courier that provides insurance and/or tracking. You will be responsible for paying the shipping costs for returning merchandise to us. If a returned item is lost or destroyed in transit, your account will not be credited for the return, and you will be responsible for obtaining reimbursement from the courier. Therefore we strongly recommend that you purchase insurance from the courier for returned items. Note: Returned merchandise will not be accepted without a Return Authorization Number. Shipping Damage & Defective Marchandise When your arrives, please take the time to inspect it to ensure that the paperwork is accurate, the correct number and type of items have been delivered, and that the shipment is free from any damage or defect. It is imperative that you make a report of any damage or defect immediately upon delivery by contacting eBarista customer service at (352) 854-7400. Please keep all original packaging materials for inspection. Canceling an Order Orders can be canceled at no cost to you if the item has not yet shipped. Please call or e-mail us as soon as possible if you decide to cancel an order, so that we can cancel shipment. Your credit card will be immediately credited if a canceled item has not yet shipped. If the item has shipped, you will be responsible for paying the shipping costs for returning the merchandise to us. Price Protection eBarista is one of the Internet’s largest and most respected coffee retailers. At eBarista, we have a high regard for value as well as quality. If you purchase from eBarista and see the same item sold for less within 90 days of your purchase, we’ll gladly refund you the difference (item must be identical, in stock, and sold by a US retailer). Please e-mail your price protection requests to priceprotection@ebarista.com or call our customer service department at 1-800-921-8729. Questions? Phone: 1-800-921-8729 Email: cs@ebarista.com |
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